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Emergency Maintenance

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An emergency is any condition that poses a serious threat to the life and/or safety of the resident and/or will cause serious structural or system damage to the property.

In cases requiring emergency maintenance after normal working hours, call the emergency phone at 919.320.3027.  In order to aid us in giving better service, please provide a clear and complete explanation of the service needed.  A household member must be at home to admit maintenance personnel and sign the completed work order on all emergencies.

If you have a non-emergency request for service after normal working hours, please call 919.934.9491 and leave a detailed message.  Otherwise, call for maintenance during normal working hours (Monday - Thursday 8:00 PM - 5:00 PM, Friday 8:00 AM - 12:00 PM)

The following are considered emergencies:

  • Fire (call 911 first)
  • Gas leaks (call 911 first)
  • Major water leaks
  • Serious electrical problem
  • Structural damage resulting in the inability to secure apartment.
  • Refrigerator (Friday 12:00 PM - 5:00 PM and Saturday 9:00 AM - 5:00 PM)
  • Stopped up commode (if there is only one in your unit - before 8:00 PM)
  • Smoke or Carbon Monoxide alarm activated (not just chirping)
  • Elderly tenant thought to be hurt or in difficulty (Call 911 also)
  • Heat (before 8:00 PM if temperature is 45 degrees or below)
  • Lock outs (before 8:00 PM)  $30.00 Charge - Only Head of Household with picture ID

If Maintenance has been called and it is found that the condition is not an emergency as listed above, the resident will be charged a minimum of $30.00 for the maintenance personnel coming to your apartment.

For safety reasons, if a commode stop-up requires use of the Jetter machine from the roof-top plumbing vent pipe, such work will be performed during daylight hours only.

Under HUD guidelines, air conditioning is not considered an essential required service. Non-working air conditioners will be responded to during normal working hours only. Smithfield Housing Authority suggests that all tenants have fans to use during air conditioning break downs.